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Returns, Refunds and Cancelled Orders

RETURNS AND REFUNDS

A twenty-five percent (25%) Restocking Fee will be charged for all standard Product items returned within thirty (30) days of date of invoice. No product may be returned after thirty (30) days from date of invoice, except in cases of manufacturer's defect. Custom ordered products are not returnable. Any item being returned to Zap-It Laser. for any reason must be clearly marked with a Return Material Authorization (RMA) number issued by Zap-It Laser. RETURNS WILL NOT BE ACCEPTED WITHOUT THIS NUMBER.

The customer is responsible for all fees related to the shipping of product to and from the Zap-It Laser. This applies to Return Material Authorization (RMA), all product rework requests and all product exchanges.

The Zap-It Laser is not responsible for any customs related fees including, but not limited to tariffs, duties, taxes, processing fees, import/export fees, insurance or other related shipping costs.

 

CANCELLED ORDERS

A fifty percent (50%) cancellation fee will be charged for any order of Custom items cancelled at any time after the order is placed with Zap-It Laser. A twenty-five percent (25%) restocking fee will be charged for all other cancelled orders.